Privacy

Request data deletion

Use this form to ask Penny to delete the personal data associated with your account. Tick the account box too if you want the account itself closed. You don't need to log in. Your request goes to the Penny support team at support@explorepenny.com, who will process it within the timeframe below.

Your details

The email address on your Penny account.

If you signed up with a phone number, enter it to help us find your account.

Optional. Your password is never sent to us, stored, or shared, and we do not need it to process your request.

What would you like to delete?

Tick one or both. You must choose at least one.

Erase the personal data and content linked to your Penny account. Your account and login stay open unless you also tick the box below.

Close your account and login so you can no longer sign in. Some data may be kept where the law requires it.

What happens next

  • Your request is sent to the Penny support team at support@explorepenny.com. We may email you at the address you provide to confirm it’s you.
  • We delete the personal data associated with your account, and the account itself if you asked for that. We typically process requests within 30 days.
  • We may keep some data where the law requires it, for example payment and tax records, and safety or ban-enforcement records. See Retention, Deletion and Backups in our Privacy Policy.

Prefer another way?

In the Penny app, go to Settings → Account → Delete Account. Or email support@explorepenny.com from the address on your account.