Text Messaging

SMS text messaging & consent

Penny App Inc. (“Penny”) sends text messages (SMS) to people who provide their mobile number and agree to receive them. This page explains what you'll receive, how often, what it may cost, and how to stop. Your consent is always optional and you can opt out at any time.

What messages you'll receive

  • Account & verification texts: one-time passcodes, phone-number verification, and security or account notices related to your Penny account.
  • Emergency Contact alerts: if someone adds you as an emergency contact, a confirmation request and the check-in or check-out notices they choose to send you.
  • Service notifications: important updates about activity on your account, such as connection requests or safety notices you have asked to receive.
  • Marketing messages (only if you opt in): occasional news, features, events and offers from Penny. You are never opted into marketing texts by default — you choose this separately, and can stop it any time.

Frequency, rates and how to stop

  • Message frequency varies. Account and verification texts are sent only when you or your account activity trigger them. Marketing messages, if you opt in, are limited and occasional (we aim for no more than a few per month).
  • Message and data rates may apply. Penny does not charge for texts, but your mobile carrier may, according to your plan.
  • Carriers are not liable for delayed or undelivered messages.
  • Consent to receive text messages is not a condition of using Penny or of any purchase.

Reply STOP to unsubscribe at any time. Text STOP to any Penny message to stop all texts. Text HELP for help, or email support@explorepenny.com. To opt back in after stopping, reply START.

Opt in to Penny text messages

Enter your mobile number and tick the box to give your consent. You can also opt in and manage your preferences inside the Penny app under Settings → Notifications.

Enter the mobile number where you want to receive texts.

Your privacy

We do not sell or share your mobile information or your text-messaging consent with third parties or affiliates for their own marketing or promotional purposes. We use your number only to provide the messages described above and to operate and secure the Service. For full details, see our Privacy Policy and our Terms of Service.